Support & Help Center

    How Can We Help?

    Find answers and guidance for common situations. If you need help with a restore, billing or technical issue, you're in the right place.

    Response within 24 hours
    Email: info@restoremywebsite.com
    Business days support

    Common Issues & Solutions

    Most questions are answered below. Click on a topic to learn more.

    General help

    If you are unsure how the service works, start with the How To Restore guide. It shows each step clearly.

    View How It Works

    Restore not working

    Make sure the website has snapshots in the Wayback Machine. If no archives exist, a restore is not possible. Try a different year or snapshot if available.

    Missing images or files

    If some images or assets do not appear, it means they were not saved by the Wayback Machine. We restore everything that exists in the selected snapshot.

    Payment issues

    If you paid but cannot see the download, check your dashboard under My Restores. You should find your ZIP file there. If not, contact support with your order ID.

    Go to Dashboard

    Large websites

    Big sites may take longer to restore. You will get an email when it is ready. You do not need to stay on the page.

    Download problems

    Try a different browser or disable adblock/VPN if the download is blocked. You can always download again later from your dashboard.

    Still Need Help?

    If you couldn't find the answer you were looking for, our support team is here to help. Include your domain and order ID when possible for faster assistance.

    Email Support

    info@restoremywebsite.com

    We aim to reply within 24 hours on business days.

    Pro tip: Include your domain name and order ID in your message for faster help.

    Helpful Resources